Returns & Exchanges
At Luseta Beauty, we want you to be completely satisfied with your hair care products, which is why we offer a 30-day return policy for items in original condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or replacement.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive a Return Authorization (RA) number.
Prepare Your Package
Carefully pack the unused items in their original packaging, ensuring the RA number is clearly marked on the outside of the box to prevent processing delays.
Ship the Items
Send your package back to our distribution center using a trackable shipping method; please note that customers are responsible for return shipping costs unless the item arrived damaged.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing